Seemingly at a relentless pace, the onward march of the SUV continues, as typified by the Lexus UX crossover. Not so long ago, the RX was Lexus’s only SUV, but in short order the British line-up’s been fleshed-out both by the medium-sized NX and the seven-seater RX L. With the UX, Lexus has a smaller model to entice buyers away from the Audi Q3, BMW X1, Jaguar E-Pace and Mercedes-Benz GLA.
It’s the GLA that this Lexus feels closest to in terms of ethos – while it ticks various SUV styling cue boxes with its unpainted dark grey wheelarch extensions and body addenda, the UX nevertheless feels like more like a tall hatchback than a rugged cross-country vehicle, much like the Audi Q2 and BMW X2.
As a result, Lexus loyalists will likely head to the UX from the ageing CT hatchback, or perhaps downsize from the bestselling NX. In fact, Lexus has such high hopes for the UX that it should become the firm’s most popular model, overtaking the UX. It’s also expected to be the most important model for the brand in terms of getting new customers into the Lexus brand.
Interior stylish and well made
You won’t mistake the UX’s cabin for the Teutonic look of its Germanic rivals or the so-so quality from its Jaguar Land Rover alternatives – this is undoubtedly a good thing and we like that Lexus continues to plough its own furrow. Material quality, fit and finish is deeply impressive, with a variety of complementary materials giving the dashboard a broad, low, layered look.
Less successful is the continued application of the touchpad for controlling the multimedia system – it’s simply not as intuitive as its rivals’ systems and in some regards is downright infuriating. Still, at least the clock alongside the infotainment screen is a classy analogue number, and not a digital affair shared with a 1980s microwave oven.
Space isn’t the UX’s strongest point however. While there’s enough room up front with an excellent, low-feeling, cocooning driving position, space in the back is no better than adequate. Compared with something like the Audi Q3 which is very impressive indeed, the UX’s sleek roofline and smaller dimensions mean there’s only enough room for two average-height adults. Any taller or wider and you’ll be struggling, especially if there are taller occupants in the front.
Lexus UX 250h the only engine option
Although a petrol-only UX 200 is available in other European markets, the UK cars will be exclusively hybrid-powered – all models sold in Britain will be badged UX 250h.
Despite the numbering system suggesting otherwise, the 250h is powered by a combination of an all-new 2.0-litre petrol engine, with Lexus’s fourth-generation of hybrid technology. Together they produce 178hp and 202Nm of torque, driving the front wheels. Its top speed is electronically governed to just 110mph, while the claimed 0-62mph acceleration benchmark requires just 8.5 seconds.
There’s also a four-wheel drive version of the UX available – badged E-Four – but this is expected to be a small seller. It also has some practicality issues in that it shrinks the boot down to just 283 litres from 320 litres – no better than a small supermini. Around town, both versions are very civilised and hushed, only getting noisier when you accelerate harder.
It still sounds like the engine’s spinning faster than the rate of acceleration suggests it should be, but this soon subsides. The gentler, more progressive you drive it, the more relaxed it feels. And sounds.
How economical is the UX 250h?
Lexus has yet to confirm the exact fuel efficiency and emissions levels of the UX range, but under the more real-world-imitating WLTP testing method they don’t look immediately impressive. Stick with a front-wheel drive UX 250h and fuel economy ranges between 49.6mpg and 53.3mpg, and claims CO2 emissions of 131g/km.
At the other end of the scale, a UX 250h F Sport E-Four riding on 18-inch rims delivers equivalent figures of 46.3-48.7mpg. Lexus has no immediate plans to release a plug-in hybrid version of the UX – for the time being the 250h is what its manufacturer refers to as a ‘self-charging hybrid’.
Lexus UX practicality and boot space
Lexus’s engineers wanted the UX to have a coupe-like feel and to a certain degree they’ve been successful in this aim, although not always to the benefit of passengers. You sit low down, lowering the car’s centre of gravity, but because the window line is also quite high – you feel more hemmed-in than behind the wheel of a BMW X2 or Range Rover Evoque, for instance.
Space-wise the front chairs have ample room for limbs and heads, and also prove very comfortable – it’s possible to spec them with heater and cooling air conditioning fans. F Sport-spec seats are slightly pinchier at the hips, but in no way uncomfortable. Spare a thought for those in the back, though – it’s not especially roomy and tall passengers will struggle for both head- and legroom in particular. Three adults abreast on the rear bench will prove unpopular and uncomfortable, although the transmission tunnel is quite small.
Even getting in and out of the back seat is a bit of a challenge, with quite a narrow door aperture. Pre-teens aren’t likely to have anywhere near as much bother, and arguably if more space is required, there’s the NX above the UX in Lexus’s SUV hierarchy.
That cosy interior comes partly because the UX is a compact car. It’s smaller than an Audi Q3 – more like the Q2 in size, and as a result is very easy to manoeuvre. Reversing cameras and parking sensors are standard which help, and visibility is good looking forwards and to the sides thanks to slim A-pillars.
Turn around and the angular body work lends a more restricted view out of the back – making it a little trickier to manoeuvre than its Audi rivals. However, those extra assistance systems help to negate this. On the plus side, the UX’s turning circle is nice and tight, so manoeuvring in tight spots is very simple.
Practicality is also hampered in the boot, with a high loading lip and a shallow depth between the boot floor and the flimsy luggage cover. On front-wheel drive models this load level can be lowered to a space beneath, expanding to 320 litres, but it’s very shallow when it’s in place and in line with the loading lip.
Those cars fitted with E-Four come with this as the only boot set-up – the shallow one that even saw a medium-sized holdall digging into the load cover. In this form, boot capacity is just 283 litres which is worse than many small superminis.
How safe is the UX?
Thanks to standard-fit Lexus Safety System, the UX boasts some impressive safety credentials that have contributed to its five-star rating from Euro NCAP. The suite of driver aids and safety kit consists of:
On top of this, the UX comes with eight airbags, various braking and traction systems, hill-hold assist and the option of adding blindspot monitors and rear cross-traffic alert. For families, there are two Isofix points in the rear as well.
Lexus UX interior and comfort
The design of the UX’s interior matches that of the exterior. There are plenty of varied angles and design features, but we’re pleased to report it’s very high quality with an expensive feel. It’s also less daunting to operate than you might expect, although the media system is a source of frustration like it is in the brand’s other models.
Getting comfortable is very easy indeed thanks to a wide range of seat and steering wheel adjustment. You don’t sit especially high up like you’d expect of an SUV – there’s more of a hatchback feel to the UX. However, you feel hunkered down with the cabin swooping around you, and is a very pleasant place to be.
Whether it’s the seats, the door panels or the top of the dash, the materials used are high quality for the most part, even if there are various different materials and textures used.
Our biggest issue with the interior of the UX – at least in the front – is the media system. The large screen is bright and easy to view as it’s set on top of the dashboard, but the way in which it’s operated is via a frustratingly dim-witted touchpad located on the centre console. It requires greater precision than a rotary controller or touchscreen, and can be quite distracting. The system itself just looks a little dated, too.
Is it comfortable?
The UX may well look like a sharp, sporty off-roader, but the good news is that it doesn’t ride like one. Lexuses are famed for relaxed, comfortable drives – while remaining balanced and composed – and the UX is very much the same.
Refinement is excellent which means long journeys are easy and chilled for all, while the seats on all models are excellent. Both supportive in all the right places and very comfortable (with plenty of adjustment) it’s a doddle to get comfy and stay comfy.
Those in the back may find it a bit of a squeeze which impacts comfort levels, but there won’t be too many complaints about the way the UX rides over bad surfaces. Only F Sport models have a slightly more fidgety ride, but even on larger alloy wheels it’s a more relaxed affair than in an Audi Q3 S Line, for example.
Cars fitted with smaller wheels and/or the Adaptive Variable Suspension option offer a very composed ride, with adaptive suspension that is tweaked based on the driving mode you’re in – with a choice of Eco, Normal, Sport and Sport S+. Leave it in Normal for the most relaxed ride.
Lexus UX running costs and mpg
With just one engine available, it’s easy to sift through the UX’s economy figures. For the front-wheel drive model, Lexus claims between 49.5 and 53.2mpg. The lower figure is for cars on smaller alloy wheels.
Go for the E-Four version and there’s only a small penalty – claiming between 46.3mpg and 47mpg.
It shouldn’t be too difficult to get near these figures in everyday driving – as long as you’re not revving the nuts off it.
As with fuel economy, the UX’s CO2 emissions figures are easy to decipher, with just two variants of the same engine.
Tested on the new WLTP emissions cycle, the best-performing UX for emissions comes in at 120g/km, while the worst offender is just over 130g/km – figures that are more than competitive with the majority of its rivals.
Is it reliable?
Despite featuring a new hybrid powertrain, there’s little reason to expect the UX to be an unreliable car to own. Lexus has a stellar reputation for building cars to very high standards – with some incredible attention to detail that they call ‘Takumi Craftsmanship’. This features things such as windows that slow down before they close to make less noise, and exhaustive testing of the way the doors shut to ensure it’s a solid-sounding noise.
In terms of mechanical components, Lexus has been building hybrids for years, so the technology used should be top notch and very well tested.
Lexus UX engines and performance
Performance is delivered by just one engine – a 2.0-litre petrol hybrid badged UX 250h with 184hp and 190Nm of torque. Lexus describes it as a self-charging hybrid, which basically means you don’t need to plug it in and it sorts itself out which mode it’s in.
The most popular version is the front-wheel drive model, and this will take 8.5 seconds to complete the 0-62mph sprint. Go for the E-Four four-wheel drive model and this drops ever so slightly to 8.7 seconds – largely due to the extra weight it’s carrying around.
In reality, the UX doesn’t feel as rapid as those figures suggest when you floor the throttle. It takes a little while for the engine to get going, but when it does it surges forwards smoothly and without any real fuss. The main thing you’ll notice is the moan from the engine as the revs soar – a characteristic we’ve become used to with hybrid powertrains and CVT transmissions. However it calms down when you’re up to speed, and the UX isn’t the kind of car you’d be thrashing around anyway.
Everywhere else, the comfortable and quiet nature of the UX means it’s very refined and relaxed, while pottering around town allows you to travel for a lot of the time purely on battery power. That means it’s very smooth and silent, with just a little murmur from the engine when it does kick in.
Lexus UX 250h E-Four
The E-Four system directs drive to the rear wheels when it detects the front pair could do with extra traction. Having driven both versions over similar road conditions, we suspect the E-Four package isn’t going to be beneficial to most UX buyers.
Although the UX 250h E-Four has the same top speed as its front-wheel drive sibling (110mph), the extra weight of the system slows the 0-62mph time a shade to 8.7 seconds.
Lexus refers to the hybrid UX’s gearbox as an electronic continuously variable transmission, but it’s not a CVT in the conventional sense – strictly speaking it’s a planetary gear set. Rather than get bogged-down in technicalities, the important thing to know is that it’s less whiny than previous iterations of the transmission.
How does it handle?
The UX performs well around town – the hint is in the name as it stands for ‘Urban Crossover’. It’s very quiet running in EV mode for a lot of the time, but even when it’s not, it’s very hushed. Its small size and tight turning circle make it great for nipping around city streets. Whether you’re in Eco or Normal driving modes, it’s a smooth and relaxed operation.
If you’ve sampled other Lexuses, particularly the CT and NX, you’ll note that the UX’s controls feel weightier. They still feel light around town, but the small amount of extra force you need to haul it about on windier, quicker roads makes it more engaging than its siblings.
While it’s nimble on twisty B-roads, it doesn’t strike its driver as being an athletically enthusiastic sporty SUV. Traction is more than ample – even on front-wheel drive versions – but you don’t find yourself deliberately seeking to carry speed into corners with a view of powering fast out of them – an X1 or an E-Pace perform better in this regard. A lot of this comes because of the hybrid engine that almost holds you back from having too much fun.
F Sport versions of the UX feature larger, 18-inch alloy wheels and stiffened suspension, with anti-rollbars, featuring mid-point dampers to absorb shocks transmitted through the suspension. Over poor road surfaces you’re immediately aware of the firmer compromise – it’s not uncomfortable, and still rides in a far more relaxed manner than an equivalent S Line Audi or M Sport BMW.
Far better to stick with a 17-inch-wheeled UX and opt for the Adaptive Variable Suspension (AVS) arrangement. Here the combination is satisfyingly compliant and seemingly free from uneasy wallowing in corners or under braking. Again, it reinforces that the UX performs more impressively when driven with measured consideration.
Lexus UX long-term test
We ran a Lexus UX 250h for six months, between December 2019 and June 2020. Click the links below to jump to individual monthly reports...
Most car manufacturers are jabbering on about electrifying their model line-ups, some with more ambition than others. But all the while, Lexus has been leading the charge (boo) – offering a hybrid powertrain in every single one of its UK models since 2013.
So while Lexus, or rather its parent company Toyota Group, wasn’t the first to the hybrid game, it’s been the most successful, selling more hybrids than anybody else so far. Yet it’s also proved resistant to change, having yet to launch a plug-in hybrid or pure-electric vehicle and continuing on with what it calls its ‘self-charging hybrid’ powertrain.
To see if it’s still fit for purpose, I’ll be running this for the next six months – a Lexus UX. It’s the smallest SUV in the brand’s four-strong range, and rivals cars such as the Audi Q2, BMW X1 or Volvo XC40.
I wanted to tackle this term right away, as it can instil rage into even the most mild-mannered of car enthusiasts online. Type it into Twitter and you’ll find page upon page of not-so-reasoned debate.
Critics say that the term is misleading – it suggests that the car is pulling electricity out of thin air, that it will never need to be refuelled and that all it is is a more efficient petrol car. Toyota says that it addresses buyer’s concerns about hybrid cars – namely, the misconception that you can’t buy one unless you have somewhere to plug it in – and it wants to show that its vehicles do not need external power to perform at their best.
2020 Lexus UX rear three quarter
While I can see where the critics are coming from, I don’t really buy that the average consumer is so thick as to believe the car entirely fuels itself. And though I’m not mad on the term, I can’t really think of a better one that extols the virtues of the powertrain while also communicating that it’s different to a plug-in hybrid.
In addition, I think it's a fairly accurate description. While admittedly all of the power comes from petrol in one way or another, the car charges its battery entirely autonomously - either from the engine or through regenerative braking and coasting.
So there. I’ll be calling this UX a self-charging hybrid throughout these reports. Ner ner ner.
So what’s it actually like?
Superficial things out of the way first – the UX’s design is an acquired taste, but I love the combination of Celestial Blue metallic paint and cream leather that our car rocks. It certainly stands out, with bodywork covered in violent cuts and creases, the aggressive ‘spindle’ grille and a full-width element at the rear providing plenty of interest.
This is a base-spec UX, but it’s fitted with two really important upgrades – the Premium Plus Pack and the Tech and Sound pack. These are pricey options, weighing in at £4,200 and £1,900 – though you can’t have the latter without the former.
2020 Lexus UX interior
They add plenty of luxury kit, though, which I reckon is fairly essential on a premium-badged model such as this. In fact, for the £6,100 total you get 25 new features – not a bad ratio. They include keyless entry, all-round parking sensors, heated and electrically adjustable front seats, 18-inch alloy wheels and privacy glass, which are all useful touches.
Naturally, as a bit of a tech geek, I’m more interested in the wireless charging pad, digital dashboard, head-up display and 13-speaker Mark Levinson stereo system. I can confirm that it sounds absolutely mega.
I’ll admit to being slightly less enthusiastic over the prospect of six months with Lexus’ infotainment system. More on that in a future update, but for now, all you need to know is that it took three fairly experienced automotive journalists around 10 minutes to figure out how to turn the sat-nav’s voice commands off.
Our UX also lacks Apple CarPlay and Android Auto, though there’s great news on that front – 2020 model year cars come with the software installed, and it’s an upgrade that will be applied to our car at its next service. Toyota Group has dragged its heels on this smartphone integration for years, and it’s fantastic to finally see it become available.
Speaking of service, Lexus has supplied us with a car with a few thousand miles on to begin with – it’ll require a trip to the dealers during our term with it. This is great, because it means I’ll get to experience Lexus’ legendary service department first-hand and see if it really does live up to expectations.
Any other disappointments?
I’m a bit miffed that this base-spec model still uses halogen bulbs for indicators – they rather spoil the futuristic aesthetic Lexus is going for with the styling, and I think it’s stingy given this car’s near-£30,000 starting price.
Practicality has already proven an issue. The boot is unbelievably shallow, to the point where even a standard-sized bag of shopping pushes into the parcel shelf. The official figures list the boot space as more than 300 litres, which I take with a grain of salt – there’s certainly less usable space in there than in most superminis or even city cars. It’s not a patch on the likes of the Volvo XC40.
The powertrain is often a sticking point with Lexus hybrids – some love its relaxed nature, others find the sometimes unpredictable nature of the transmission a bore. I’m beginning to lean more towards enjoying it, but there are still times when I yearn for the more enjoyable performance you’d get from a similarly powerful turbocharged petrol engine.
I’ve gone through just shy of 1,000 miles over my first month with the UX – a mixture of short runs to and from work and longer cross-country trips. It’s given me plenty of food for thought, but overall it’s proven a surprisingly likable car so far.
But watch this space for greater detail, as there’s plenty more to dive into during our six-month term.
Update 2: Performance and handling
Lexus is a brand known for comfort, stunning build quality and impeccable customer service. That’s not to say all of its models are sedate hybrids, though – cars such as the LC, RC F and even the LFA prove that Toyota’s luxury arm can do ‘exciting’ when it puts its mind to it.
So, did any of that expertise get called up when Lexus put together the UX? After all, small SUVs – especially fashion-led ones like this UX – are bought by young, vibrant types... in theory. Certainly from my perspective, as a single 26-year old (albeit somewhat lacking in vibrancy), I'd like a car that's good fun to drive. And happily, I can report that, within its own confines – being a hybrid, automatic SUV – the UX is pretty good.
How good can a self-charging hybrid SUV with a CVT actually be?
It’s all about driving within the car’s limits. Put your foot down all the way and you’re in for a rough time. The continuously variable transmission sends the revs spiking as the engine desperately spins up to try and conjure some forward momentum. You could even flick the car into Sport mode and take control of some artificially created gear ratios. But once again, this is a practice full of sound and fury, signifying nothing.
Instead, I’ve found the ideal level of throttle input. Place your foot at about 70% and the electric motor and petrol engine work in sync to bring progress that’s genuinely rapid, yet refined. It’s rather like riding the wave of torque that you get with a diesel, but without the associated tractor-like thrum.
In fact, it’s rather easy to trivialise the fact that the UX really is quite a quick little thing. At full chat, 0-62mph comes about in just 8.5 seconds – the same as an Audi Q2 35 TFSI. Not too long ago, that would have been considered hot hatchback pace.
The UX certainly doesn’t handle like a hot hatchback, but that doesn’t mean it’s not good fun. It’s remarkably poised in the corners, and you can carry a fair degree of speed without the car feeling as though it’s on the edge of disaster.
The rear end in particular feels surprisingly communicative – a surprise, for a small SUV. As ever, the steering’s remote and over-light, but that’s par for the course among this car’s competitors.
Relaxed manners make cruising a pleasure
Yet the UX doesn’t encourage spirited driving, and so my average pace has steadily dropped back. I still keep up with traffic, but this car benefits more and more the smoother your inputs become. Drive it carefully and you’ll see the little ‘EV’ symbol light up on the dashboard, signifying that the petrol engine’s been switched off and, for this limited period, you’re not using any fuel at all.
In fact it’s immensely satisfying to see how often, and how long I can get the EV light to stay on for. There’s a knack to it – you need to lift off the accelerator just enough, as if you were encouraging an automatic car to shift into a higher gear. The last mile or so of my commute is a straight 30mph cruise through my village, and I’m now capable of doing this reliably on electric power alone. So it’s disappointing that, despite all this battery-powered motion, I’ve yet to crack 46mpg since the impressive first month…
Surprisingly for a hybrid – and I say ‘surprisingly’ because these powertrains are usually at their best around town – the UX is a pleasure to drive on the motorway. The engine has more than enough poke for overtaking at faster speeds, wind, road and engine noise are all well-contained, and the supple ride glides over all but particularly rough surfaces.
The adaptive cruise control and lane-keep assist functions aren’t quite as slick as they were on my previous long-termer, a Honda Civic, though. The cruise control is particularly easily perturbed – even with the following distance at its closest setting, it panics and slows the car down long before I get anywhere near the car in front. The lane-keeping aid, meanwhile, tends to spend all its time twitching the wheel, which is very tiring. I’ve had these both switched off for a while in favour of driving ‘analogue’.
Fuel economy: 45.8mpg
Update 3: A mid-pandemic service for our Lexus UX
In line with COVID-19 lockdown regulations (and acknowledging that my job here at Parkers, while important, doesn’t make me a key worker) I’ve been hiding out in my spare bedroom for the last six weeks, working from home and allowing my long-term Lexus UX to gather dust outside but for a weekly trip to the supermarket.
Lockdown couldn’t have come at a worse time either, at least where the car is concerned. It was due its first service, at 10,000 miles or one year old – and I’d just booked it in for March 25 when the country locked down, on March 23. Bugger.
Of course, a short delay on a service interval is hardly a big deal. This is pre-emptive maintenance rather than a particular necessity, and it’s a very badly built car that will go bang if it misses a single scheduled service. The vast majority of car manufacturers have in fact extended their service intervals for the duration of the lockdown period, promising that drivers don’t need to worry about voiding their warranty for missing a scheduled service.
This act has the additional benefit of freeing up space in service bays for key workers – those still working who may need to drive, and for whom a well-maintained car is particularly important.
Some free slots for service still available
Still, I can only assume that the technicians at the Lexus dealer were twiddling their thumbs, because they called me offering a service slot, should I want it. They stressed that I didn't have to take it, though. Toyota's official stance is it will take a 'sympathetic and flexible' approach to servicing during the pandemic - and if I had concerns, I could delay the service.
I accepted, however, for a few reasons. First, and very selfishly, I desperately wanted to get out of the house – having been cooped up alone for almost two months, the deep but one-sided conversations with my dishwasher were beginning to wear rather thin. Second, I was very encouraged by how seriously Lexus was taking cleanliness and social distancing protocols.
And finally, I intended to sign up to the next wave of NHS volunteers, having already used the car to deliver a few lots of groceries around town – and didn’t want the excess mileage to be a problem.
It’s strange how unnatural driving feels, when you’re back at the wheel for the first time in a while. The trip to my ‘local’ dealer in Cambridge (I live 40 miles away, but my nearby Toyota dealer won’t touch Lexus) took a good hour, and felt deeply weird until I got my head wrapped back around the sensation of speed. It was as uneventful as you’d expect, the UX proving as comfortable and refined as ever.
Social distancing like a pro
Lexus was operating service slots in 15-minute intervals to prevent customers from coming in contact with each other. There’s zero contact with the staff, either – I was invited to sanitise my hands and my car key before placing the latter into an envelope and leaving it on the table. I then collected another envelope with the keys to my courtesy car: another UX, freshly sanitised. Returning was the reverse of this.
The process was quick and reassuring, and though there’s no way to totally mitigate the risks of this virus the procedures in place certainly go a long way to minimising it.
As expected, no warnings were thrown up from the service. All went ahead as planned, with the exception of one thing – I’d been assured an update for the infotainment system would be available, adding Apple CarPlay and Android Auto to the UX’s central screen, but this didn’t materialise. It’s a shame, as the drive reminded me how sub-par Lexus’ system is. Even my courtesy car, fitted with an upgraded setup and a larger, higher-resolution display ran the same awkward system, making it no easier to use.
However, as a first-time recipient of Lexus’ legendary customer service, I was left very impressed. Hopefully the next time we meet won’t be under pandemic conditions…
Fuel economy: 43.5mpg
Update 4: Practicality
One of the key factors that appeals to buyers when opting for an SUV is the promise of space – lots of room in the back seats and in the boot, especially compared with an equivalent hatchback. That’s why in many cases they’ve replaced MPVs in manufacturer line-ups.
Lexus has never sold an MPV in the UK, though, and while many of the brand’s larger cars are immensely practical it’s not a particular brand hallmark in the way it is with, say, Honda or Skoda. Despite this, the UX still falls some way short of the practicality I’d hope to find on a car such as this.
Cramped in the back
Front seat passengers are treated very well, but space in the back is a little more limited. There’s sufficient knee and head-room for adults, but four six-footers will definitely feel cramped. That’s a complaint we can make about the majority of compact SUVs, though.
What makes the UX especially bad, however, is the uncomfortable centre perch, and the high window line and aggressively tinted rear glass that make it very dark and cave-like in the back, despite our car’s light leather.
Passengers have also made a curious complaint – that the subwoofer for my car’s (wonderful) Mark Levinson sound system reverberates through the seat, buzzing against their backs and making even short journeys incredibly irritating. I can’t say it’s an issue I’ve experienced myself, even on the few journeys I’ve spent as a rear-seat passenger – but it might be something to consider if you’re buying this car with the intention of regularly transporting people in the rear.
Any issues with the rear seat pale in comparison to those with the boot, though.
Boot? What boot?
The UX’s boot is laughably shallow, to the point it would probably stop me – even with my limited demands on a car’s boot – from buying one. Overall boot capacity is just 320 litres – smaller than a lot of superminis, and much smaller than the 470 litres of a BMW X2 or 405 litres of an Audi Q2.
It’s a long, wide and flat space, but there’s so little space underneath the parcel shelf that even a small bag of shopping ends up squashed.
That must be why Lexus opted to fit a flexible, fabric parcel shelf, rather than a rigid one. This conforms itself to whatever’s placed under it, though, leaving a rather unsightly bulge in the rear-view mirror…
The big problem is that Lexus was forced to fit the car’s standard 12V battery back here. It sits just behind the rear wheelarch, and artificially raises the boot floor to this insane level. As a side benefit, you do get a reasonably-sized hidden area underneath the boot floor, but I’d trade that in for more overall height.
At least the seats fold easily and lay almost completely flat, so it’s not as awful at the trademark IKEA run as it could be.
Is it really a problem?
Limited rear-seat room can be disregarded for a lot of small premium cars like this, as they’re often bought by single people or couples who value style over space. The boot, however, is ridiculous – even a supermini can accommodate a weekly shop for two without needing the parcel shelf to be removed.
It’s certainly a feature I’d recommend looking very carefully at before opting to purchase the UX.
Fuel economy: 45.1mpg
Update 5: interior & technology
I have a pretty extensive mental list of things in a car’s interior that I enjoy, and things that annoy. Like one of those couples on Escape to the Country who demand six acres and a large characterful kitchen-diner, I’m looking for a few specific items – but can be easily put off by an avocado bathroom suite.
The first is the seats. I like long seat bases to support my long legs, plenty of back support – but not too huggy around the thighs. Tick, tick, and a big Lexussy tick here – the UX, like most Lexuses, has fantastic seats. They’re superbly comfortable and very supportive.
Dials and gauges can make or break a car’s interior. After all, nobody wants information overload, but at the same time it’s tiring to be forced to scroll through multiple sub-menus just to see your remaining fuel, for example. Here’s another area the Lexus does well – its dynamic, part-digital dials show plenty of information, with a small panel off to the side which holds driving data. It’s easy to navigate and attractive to look at. Top work.
You’d hope for excellent build quality with Lexus, and I’m happy to report that even on the little UX everything feels well screwed together with no squeaks, rattles or buzzes at speed.
I’m not one to get dewy-eyed over soft-touch plastics, but the Lexus uses them where it makes sense – with all the places you touch being cushioned and pliable, while surfaces lower down the dash are less so.
Tech all works well
My UX is a base model, but one that’s fitted with the Premium Plus Tech and Sound pack. This brings loads of stuff I reckon is essential if the UX is to compete with cars like the Mercedes-Benz GLA or Audi Q2. Electric adjustment and heating for the front seats, keyless entry, all-round parking sensors should, I think, be standard equipment anyway – while the leather upholstery, high-powered Mark Levinson stereo, head-up display and wireless charging are all nice extras.
The stereo in particular sounds excellent, with deep bass, great clarity and more volume than is strictly necessary. It’s a shame that the infotainment system it’s attached to is so rubbish, though – playing music through Bluetooth feels mighty old-fashioned when competitors allow you to connect Android Auto and scroll through to your heart’s content.
Anything you’re missing?
Well, the 7-inch infotainment screen looks a little bit lost in its surround. Higher-end UX models have a 10.3-inch screen, which means the housing has to be able to accommodate that larger unit. As a result, my car has some rather ugly bezels either side and with the text-heavy interface it can be confusing to navigate.
A 360-degree camera would be nice, but the standard rear-view unit works just fine – no need to upgrade as far as I’m concerned. What I do miss is the more sophisticated LED headlights with adaptive high beam – they might illuminate the road slightly more impressively than my car’s basic LED units, which have a very sharp cut-off.
What I’d really like, though, is for Toyota to take the infotainment display from its facelifted C-HR and plop it into the UX. I’ll speak a bit more about the relationship these cars share and which comes out on top in my final update, but in terms of tech the Toyota is leagues ahead thanks to its provision of both a touchscreen and Apple Carplay/Android Auto connectivity.
Fuel economy: 45.0mpg
Update 6: Farewell
After six months and a few thousand miles in the Lexus UX, it’s time to wave goodbye – and collect my thoughts on the time I’ve spent with this premium, hybrid SUV. This obviously wasn’t the typical long-term loan, as it was punctuated in the middle by a nationwide lockdown period. But I handed the car back with plenty of opinions – mixed ones – which I’ll attempt to share now.
Overall? I really like the UX. It’s not quite my favourite of the Lexus lineup – that honour goes to the LC, followed by the RX, because deep down I’m a fancy gal trapped in the body of a cash-strapped journalist. Yet even the UX’s status as the baby of the range doesn’t make it feel in any way budget. Little touches, like the soft-close electric windows, the sumptuously supple leather, the intricate analogue clock on the dash – none of them are what you’d call essential, but they elevate the UX above a similarly-sized offering like the Volkswagen T-Cross.
Looks don’t fade
Divisive – yes. But the UX still looks fresh and I think it’s a particularly smart addition to this market sector.
Lexus UX rear cornering
At night, things only get better. I love the lighting signatures on this car – they’re unmistakably Lexus, yet different to the rest of the range. Full-width taillight elements are becoming more commonplace, but the UX has a particularly clean example. You’ll definitely know if you’re following one of these home.
Great to drive – with caveats
I don’t think the self-charging hybrid system is for everybody. Mechanically involving it is not – even less so than a conventional automatic, so if you like to feel as though you’re innately connected to your car, a Lexus hybrid is not for you. Try a Porsche Macan, or something with a manual gearbox.
But it didn’t take long for me to get used to how the UX proceeds along the road. The electric motor, continuously variable transmission and engine have a pretty harmonious relationship; certainly, some time spent in other manufacturer’s hybrid models has given me new appreciation for how Lexus has tuned its self-charging hybrid system.
It shouldn’t be surprising, really, as parent brand Toyota has been building hybrid cars for more than two decades now…
Practicality still a problem
Truly, the size of the boot was my biggest issue with the UX. I’ve already had a long moan about it above, so I won’t go into it too much here, but I reiterate – any car, even the sportiest of roadsters, ought to be able to cope with a midweek shop for two people. A compact SUV? Well, the bar’s set even higher.
Having normal-sized shopping bags distending the flexible parcel shelf and spoiling rear visibility is something that never stopped grating on me, especially during lockdown when a trip to the supermarket was the only time I drove the car at all.
How much did it cost to run?
Here’s another area the UX left me disappointed – its fuel consumption. I’ve spent plenty of time in Toyota hybrids before now, and I’ve always been incredibly impressed at their economy. A long weekend in a Toyota Corolla 1.8 Hybrid once saw me average over 65mpg with ease – the beauty being that, unlike a diesel, that economy figure is possible even on short journeys.
Lexus UX driving modes
Yet in the UX I’ve never exceeded the 47.9mpg I got during my first month with the car, and over my months it’s averaged out to just 45.5mpg. With official WLTP figures for my two-wheel drive model being a claimed minimum of 49.5mpg, I’m a little disappointed – and I’m certainly no lead-footed speed freak. During its worst month, where a slightly quicker colleague borrowed it, the UX returned just 43.5mpg.
But overall, how does the UX stack up to a closely-related model? Well, that’s where things get awkward, because you see…
I’d rather have a Toyota C-HR
At launch the Toyota C-HR was only available with a rather asthmatic 1.8-litre self-charging hybrid powertrain, so it took until the facelift and the introduction of a 2.0-litre alternative to become a rival to the UX.
After sampling the two back-to-back I have to admit the C-HR is a better car. Though its powertrain is very closely related to the system in the UX, the difference in response is remarkable. The C-HR has a genuine degree more immediacy when you pull away – its handling is keener and its steering rack quicker, too.
You don’t lose much in comfort, either, and the C-HR’s boot is enormous compared with the UX.
The C-HR doesn’t have anything like the interior ambiance that the UX enjoys, but it’s still neatly designed and laid out and – joy of joys – it has Apple CarPlay and Android Auto built in. That’s something new UX’s do get, but the update to install it to my car wasn’t ready before I had to hand it back.
The UX is good-looking, has a cracking interior, is superbly comfortable on a long journey and is even reasonably good value considering the kit that’s on offer – once you choose a few carefully considered options packs, that is.
Is it worthy of converting buyers of premium German SUVs, such as the Audi Q3, BMW X1 or Mercedes-Benz GLA? I think it is, but whether those drivers would even consider a Japanese car with the quirks of the UX over its Teutonic competition is perhaps unlikely.
Lexus UX front three quarter
I still recommend taking one for a test-drive, though. You never know, you may be drawn in to the world of Lexus – a place where dependability and customer service rule the roost. It’s this, rather than the car itself, that would tempt me into Lexus ownership.
Fuel economy: 45.4mpg
Total average: 45.5mpg
Lexus UX verdict
If practicality is at the bottom of your list of priorities, the Lexus UX is more than worthy of a place on your shopping list if you want something smooth, relaxing and easy to drive that also has some character. It looks great, the interior is plush, interesting, packed to the roof with equipment and has an excellent driving position. It just feels different and a bit special – especially compared with the competition.
While the sole engine option may limit its appeal, the hybrid drivetrain is refined and relaxing around town – which is also where it’s most efficient. The added bonus is that the UX is really quite fun to drive with agile handling and responsive steering, plus it can get up and go if you need it to without fuss and drama.
The Toyota C-HR comes with the same powertrain, though, and costs less to buy and has a bigger boot. It's also just as distinctive to look at and be in. If you want something that's a bit more family-friendly, an Audi Q2 or BMW X2 could be worth a look, but you won't find a hybrid option in either of these ranges.